There are four things businesses should focus on:
The first goes back to the labour. We need to re-look at our labour contracts and our labour laws to be able to support this type of environment, so that we can move to a more performance-based environment.
In order for that to happen, we’ll have to go look at each function that employees perform and put measurables against that, and even a price tag against that.
The employee needs to have full control and full visibility over these factors. So you’re going to have to get to very modular types of tasks, which can be priced, and have a minimum contracted level of each of those tasks.
And once you get to that point in time, then the labour component will be much more streamlined, but of course labour laws in this country doesn’t allow for that kind of implementations: with certainly industries, you can, but others, it becomes more difficult to implement.
The second thing is the technology needs to change drastically. As mentioned earlier, typically a business used to have a central environment where all the processing was done. What’s going to happen now is you’re going to have to move this processing back to the end-users, so you don’t have micro lines with central processing to be connected to that environment. And then you build in a link between the two environments. So only the information that needs to trickle to a central environment trickles to the central environment.
They don’t need so much bandwidth again to support the applications that run in your environment as well. And what we also see that is becoming a reality is that companies are no longer going to house the majority of the services that they consume are then going to rely on the partners to do that.
The other two parts go back to the whole measurement environment. They need to make sure that they have tools that can help measure the human performance, as well as the technology performance and then to accommodate this whole change in operations and costs.
What they need to do is get to grips with the actual cost of traditional centralised working environments, and see how they can segment that down to remote working and then use that money to accommodate for the cost associated with the tools and the technologies to support remote working environments as well.